Adjust a customer's loyalty points

Use this to fix a customer’s points balance, for example when a sale went through without them on it. It’s for points kept in WAIO. If your stores use SpringBig, see the end of this page.

1. Find the customer and click their name.
2. Click Account Info, then Update Points. The window shows their name and Total Points.
3. Pick + to add points or - to take them away, and type how many.
4. Click Update. The editor reloads with the new Total Points.

If you don’t see Update Points, you don’t have Adjust Customer Points, or your stores don’t keep points in WAIO.

On the POS, their card and the top of the sale show the new balance, like 120 pts. Nothing shows when they have none.

SpringBig

If your stores use SpringBig, points live in SpringBig: change them there. The SpringBig tab in the customer’s editor shows their Balance, Redemption History, Available Rewards and Available Offers, but you can’t change them from the portal. On the POS, the customer’s Loyalty tab shows their SpringBig balance.

Good to know

• There’s no box for a reason. The change is saved with your name, the time and their home store, but it doesn’t show on their Log tab.
• Points only count for customers in a group whose Reward type is Points. In any other group their total stays at 0. See Manage customer groups.
• Taking away more than they have shows 0, but the difference still comes off the next points they earn.