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WAIOHelp Desk

Sign in to the POS

Where
POS
You need
POS Login (POS)

A register remembers its store and register, so most days staff only see the PIN screen. A manager sets up a register once, or again after it was signed out completely.

Set up a register

Section titled “Set up a register”

A manager does this once per register.

  1. Open the POS. Under Server Connection, type your store’s subdomain, the part before .waio.app, and tap Connect.

    The Server Connection card with the Subdomain box and the Connect button

  2. On the Manager tab, enter your portal Username and Password and tap Sign In.

    The sign-in card on the Manager tab with Username, Password and Sign In

    If your store gave this register an API key, use the Register tab and enter the API Key and API Password instead.

  3. Under Select a Store, search for your store and tap it. You won’t see this if you only have access to one store.

    The Select a Store screen with its search box and store cards

  4. Under Select a Register, tap the register you’re standing at. You won’t see this if the store has only one register.

    The Select a Register screen with two registers

Sign in with your PIN

Section titled “Sign in with your PIN”

  1. On the PIN screen, check the store and register at the top, enter your PIN and tap Continue.

    The PIN screen showing the store and register, the keypad and Continue

  2. If Cash IN opens, count the drawer. See Cash in at the start of a shift.

Switch staff or sign out

Section titled “Switch staff or sign out”

  1. Tap the sign-out button at the far right of the top bar.

    The POS top bar with the staff member, store, register and the sign-out button

  2. Tap Sign Out. The cart is cleared and the PIN screen opens for the next staff member.

    The Sign Out? box with Cancel and Sign Out

Move to another register

Section titled “Move to another register”
  1. Tap the store name in the top bar.
  2. Under Select a Register, tap the register you’re moving to. The back arrow returns you to the POS without changing anything.
  3. PIN Sign-In opens. Enter your PIN and tap Continue.

Good to know

Section titled “Good to know”
  • Invalid PIN for this store. means no staff member at this store has that PIN. You have no permission to use POS. means POS Login is off for them in the staff editor.
  • The POS signs you out after a set time with no activity if your store has that turned on. Enter your PIN to carry on.
  • To sign a register out completely, for example to connect it to another store: on the PIN screen tap Change Register (or Change Store), then your name at the top right, then Logout. On a store with one register the PIN screen may show Logout itself.