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WAIOHelp Desk

Send a screenshot to support

Where
Portal
You need
Waio AI (Access)

Support Chat can’t take pictures or files. Send them to the support team through the support messenger instead.

  1. Take the screenshot:

    • Windows: press Windows key + Shift + S and drag over the part of the screen you want. It’s copied, and Windows 11 also saves it in Pictures > Screenshots.
    • Mac: press Cmd + Shift + 4 and drag. It’s saved on the Desktop.
    • Register or phone screen: take a photo with your phone.

  2. In the menu, under Apps, click Support Chat.

    Support Chat under Apps in the portal menu

  3. Click Contact Support at the top of the chat. The chat closes and the support messenger opens with your store and what you were asking about already filled in.

    The Support Chat panel with the Contact Support button

  4. Add the screenshot or file to the message, write a line on what it shows, and send.

Good to know

Section titled “Good to know”
  • If you only want the assistant to look something up, type it instead of sending a picture: the receipt number, the SKU or barcode, or the exact error message.